Kent County Council

There was fault by the Council as it delayed completing social care assessments, care and support plans and in determining the dates Mrs X’s parents’ savings fell to the threshold for council funding for social care and support. This caused avoidable distress and confusion. The Council has made retrospective payments which is a partial remedy. It will also take the following action: issue a written apology, make a symbolic payment to Mrs X, review her parents’ financial assessments and review case allocation, assessment and care planning procedures.