Derbyshire County Council

Mrs X complained that the Council in respect of her child, B, delayed completing a social care assessment, which was inaccurate and contained harmful language. Mrs X said this caused her uncertainty and frustration, and meant the family missed out on support. We found the Council at fault. The Council has since carried out a new assessment, apologised to Mrs X, and offered a symbolic payment. It has also made improvements to its staff guidance around assessments and record-keeping. We consider these to be suitable remedies.