Miss X complained the Council delayed in completing a review of its decision that she was not at risk of homelessness. The Council was at fault for the significant delay in completing the review. The Council has agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty caused by the delay.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Croydon
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-008-015
Sector Housing
Category Homelessness
Decided 19 May 2026
View London Borough of Croydon scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Croydon
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-016-611 | — | Upheld | |
| 25-007-469 | — | Not Upheld | |
| 25-002-070 | — | Upheld | |
| 25-004-635 | — | Upheld | |
| 25-017-140 | — | Other |