Mrs X complained the Council delayed in issuing an Education, Health and Care Plan following an emergency annual review for her son, Y, and failed to secure special educational provision when he was unable to attend school. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following the annual review. This caused frustration and uncertainty for Y and Mrs X. The Council has agreed to re-offer Mrs X a symbolic payment and secure occupational therapy provision to remedy the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
Surrey County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-007-830
Sector Education
Category Special Educational Needs
Decided 19 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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