Ms X complains the Council failed to act in line with the Shared Lives agreement following a serious incident involving the service user, Y. We found fault in the Council’s planning and communication with Ms X. This caused Ms X significant distress, and she felt she lost autonomy in her own home. The Council has agreed to apologise, make a payment to Ms X and review its procedures to remedy the injustice Ms X experienced.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Islington
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-007-795
Sector Adult Care Services
Category Other
Decided 13 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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