We will not investigate Ms X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault in its decision making to justify our involvement. Service failure about delay has been admitted by the Council and an apology has been issued. However, there is no fault in requiring a telephone or face to face assessment of needs to determine Mr X’s homeless status.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-007-525
Sector Housing
Category Homelessness
Decided 11 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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