Devon County Council

Mrs X complained on behalf of her mother, Mrs Y, about delays in the Council’s financial assessment of her residential care charges. Mrs X also complained the Council did not respond to her emails and did not keep her informed about how it assessed Mrs Y’s capital. Mrs X says the Council’s actions caused significant avoidable distress and uncertainty. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and arrange an appointment to discuss payment of the care charges.