Mrs X complained the Council failed to provide her child, Y, with suitable education when they were unable to attend school from April 2024. We find the Council at fault for failing to consider its section 19 duty between September 2024 and February 2026. This caused Y and Mrs X distress, uncertainty and frustration. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
Surrey County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-007-409
Sector Education
Category Alternative Provision
Decided 07 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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