Staffordshire County Council

Mr X complained the Council failed to manage his mother, Ms Y’s, finances while she was in a nursing home and did not stop payments from her bank account. He says this distressed him and meant the Council wrongly charged him for Ms Y’s care costs after her death. The Council was at fault. It delayed making a deputyship referral and was late responding to Mr X’s complaint. This caused uncertainty and frustrated Mr X. The Council has agreed to apologise.