London Borough of Hillingdon

Miss X complained about the Council’s handling of her application to become a foster carer. She also complained about the way the Council dealt with her complaint. We found the significant delays and failings in the assessment process are fault. As are the failings in the complaint process. These faults raised Miss X’s expectations that she would be accepted as a foster carer and meant she experienced frustration and uncertainty for an extended period of time. The Council will apologise and make a symbolic payment.