The Council was at fault for overcharging Mr Z for his care and support and for failing to properly consider how much it had overcharged him by. This caused his representative, Ms X, confusion. However, the Council ultimately reimbursed Mr Z more than it had overcharged him by, so the fault did not cause him financial harm. The Council will apologise to Ms X and take action to prevent similar fault in future.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Hounslow
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-007-112
Sector Adult Care Services
Category Charging
Decided 27 May 2026
View London Borough of Hounslow scorecard
Summary
Full decision text not yet fetched.
Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Hounslow
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-011-374 | — | Other | |
| 25-016-152 | — | Other | |
| 25-015-648 | — | Other | |
| 25-006-657 | — | Upheld | |
| 25-014-649 | — | Other |