Mr X complained the Council stopped Mr Z’s funding for activities. There was fault by the Council. It wrongly recorded Mr X and Mr Z agreed with the revised care and support plan and did not share a copy with Mr X. This was fault causing avoidable confusion. The Council will apologise and amend Mr Z’s care and support plan to record the areas of outstanding disagreement. It will also provide Mr X with a copy of the revised plan.
Source · LGO (Local Government & Social Care Ombudsman)
Bath and North East Somerset Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-007-077
Sector Adult Care Services
Category Direct Payments
Decided 26 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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