The Ombudsman's final decision
Summary: We cannot investigate Mrs B’s complaint about the Council failing to clear an overgrown garden at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
The complaint
Mrs B complains the Council is taking far too long to repair a damaged fence and clear the overgrown garden at the adjoining property, which is owned by the Council.
The Ombudsman’s role and powers
The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)
How I considered this complaint
I considered information provided by Mrs B.
I considered the Ombudsman’s Assessment Code.
My assessment
Mrs B owns her property. The adjoining property is owned and managed by the Council.
Mrs B’s complaint is about the Council’s management of the adjoining property as a social landlord. We cannot investigate complaints about the management of social housing by a council acting as a social landlord.
This restriction to our powers applies to complaints about the management and maintenance of property buildings, gardens and boundary features. This restriction also applies even if, as with this complaint, the person who has complained owns their property.
This means we cannot investigate this complaint and have no discretion to start an investigation.
Final decision
We cannot investigate Mrs B’s complaint because it is about the management of social housing by the Council as a social landlord.
Investigator's decision on behalf of the Ombudsman