The Council was at fault for the time taken to carry out a suitability review and for providing incorrect information about how to challenge this decision. The Council was also at fault for leaving Mr X’s family in accommodation for two months after it decided the accommodation was unsuitable. To remedy the injustice caused the Council agreed to apologise, make a payment to Mr X and ensure its review letters contained the correct information.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-006-805
Sector Housing
Category Homelessness
Decided 27 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| 25-026-376 | — | Other | |
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