Mrs X complained the Council failed to offer her mother-in-law a choice of residential care home accommodation and wrongly charged her a top up fee. We found fault by the Council in not offering an alternative placement that did not require a top up fee. We consider the Council’s offer to reimburse some of the top up fees and a payment for time and trouble with an apology and service improvement provides a suitable remedy.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-975
Sector Adult Care Services
Category Charging
Decided 28 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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