Miss W complained on behalf of her mother Mrs X about how the Council handled her request for homelessness assistance. We find no fault regarding her complaints the Council was rude, wrong to issue a warning notice, lacked fairness and empathy and did not make reasonable adjustments. We find the Council at fault for housing Mrs X and her family in unsuitable bed and breakfast accommodation that caused significant injustice. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Barking & Dagenham
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-873
Sector Housing
Category Homelessness
Decided 26 May 2026
View Barking and Dagenham Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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