Ms X complains about the Council’s actions following Y’s transition into adult social care. We found the Council underfunded direct payments and failed to provide clear care and support plans. It also delayed providing a complaint response. This is fault. It caused undue distress to Ms X and disrupted the care Y was entitled to receive. The Council agreed actions to remedy the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Hammersmith & Fulham
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-803
Sector Adult Care Services
Category Direct Payments
Decided 13 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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