Mrs X complained about the Council’s failure to complete an Annual Review of her son Y’s Education Health and Care Plan within the statutory timescales and to deliver all special educational provision included in his plan. We found fault with the Council. This fault caused injustice to Y and Mrs X. The Council has already apologised and made a payment to recognise Mrs X’s distress. The Council has also agreed to make a payment to recognise Y’s loss of provision and an extra distress payment for Mrs X.
Source · LGO (Local Government & Social Care Ombudsman)
Wokingham Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-781
Sector Education
Category Special Educational Needs
Decided 12 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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