London Borough of Hammersmith & Fulham

Ms X complained the Council has wrongly stopped funding overseas travel for her and her daughter, Miss Y, which they have used as respite care for many years. She complained the replacement respite care the Council has offered will not meet Miss Y’s needs. There was fault by the Council. It failed to keep a record of an earlier decision it made to stop funding the overseas travel. It also did not suitably evidence or explain how it considered the replacement respite care options will meet Miss Y’s needs. Because of the fault, Ms X suffered distress and uncertainty. The Council has agreed to ap