London Borough of Bexley

Miss X complained about the Council’s failings when making her direct offers of accommodation in 2024. We found fault in the Council’s delay in telling Miss X it would not pursue a Notice to Quit, in its failure to communicate effectively with Miss X and internally and the Council’s record keeping. We also found fault with the Council’s complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise and make a payment to recognise Miss X’s distress. The Council has also agreed to review its record keeping and complaint handling.