The Council was not at fault for seeking new information to ensure planned adaptations under a Disabled Facilities Grant were necessary and appropriate. The Council was at fault for the way it handled Mrs X’s complaint, causing confusion and uncertainty over what complaints it had responded to. The Council has agreed to apologise to Mrs X.
Source · LGO (Local Government & Social Care Ombudsman)
Blackburn with Darwen Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-441
Sector Adult Care Services
Category Disabled Facilities Grants
Decided 21 May 2026
View Blackburn with Darwen Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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