Mrs B complained about the Council’s failure to approve 2:1 support for her son Mr C at one of his placements for over a year. We found fault in the actions of the Council which caused Mrs B frustration and distress. The Council has agreed to apologise to Mrs B and increase the symbolic payment to her to £500.
Source · LGO (Local Government & Social Care Ombudsman)
Kent County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-438
Sector Adult Care Services
Category Assessment And Care Plan
Decided 10 February 2026
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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website