Mr X complained about the Council’s handling of his council tax account, including the information it gave about payments, its response to his enquiries, recovery action and complaint handling. W found the Council was at fault in its record keeping, communication, explanation of the online account issue, complaint follow-up and the incorrect advice given in its Stage 1 response. This caused Mr X avoidable uncertainty, frustration and time and trouble. The Council agreed to our recommendations.
Source · LGO (Local Government & Social Care Ombudsman)
Bristol City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-170
Sector Benefits And Tax
Category Council Tax
Decided 04 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Bristol City Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-018-406 | — | Other | |
| 25-017-196 | — | Other | |
| 25-019-728 | — | Other | |
| 25-005-256 | — | Other | |
| 25-006-572 | — | Upheld |