Kent County Council

Mrs X complained about the Council’s actions linked to her son’s education, the late issue of his Education, Health and Care Plan and its complaint handling and communication. We found fault because the Council issued the plan outside of statutory timescales and did not communicate about Mrs X’s complaint in a timely manner. This caused Mrs X avoidable distress and frustration. It meant Y’s plan was in force later than it should have been which delayed relevant appeal rights. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X.