Source · LGO (Local Government & Social Care Ombudsman)

West London NHS Trust Headquarters (25 005 077a)

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-005-077a Sector Health Category Mental Health Services Decided 09 February 2026

Summary

We find fault by West London NHS Trust and London Borough of Hammersmith and Fulham in terms of their delivery of aftercare services to which Mr X was entitled under section 117 of the Mental Health Act 1983. This fault caused Mr X uncertainty and distress. The Trust and Council will apologise to Mr X and the Trust will pay him a financial remedy. The Trust and Council will also ensure Mr X has an appropriate section 117 aftercare plan in place and an allocated care coordinator.