We find fault by West London NHS Trust and London Borough of Hammersmith and Fulham in terms of their delivery of aftercare services to which Mr X was entitled under section 117 of the Mental Health Act 1983. This fault caused Mr X uncertainty and distress. The Trust and Council will apologise to Mr X and the Trust will pay him a financial remedy. The Trust and Council will also ensure Mr X has an appropriate section 117 aftercare plan in place and an allocated care coordinator.
Source · LGO (Local Government & Social Care Ombudsman)
West London NHS Trust Headquarters (25 005 077a)
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-077a
Sector Health
Category Mental Health Services
Decided 09 February 2026
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website