Mrs Y complains about the Council’s handling of her father’s (Mr X) discharge from hospital into residential care and related matters. We found the Council to be at fault. It gave Mrs Y incorrect information and took too long to carry out an inaccurate financial assessment. This caused significant distress, uncertainty and frustration. To remedy this injustice, the Council agreed to apologise, make an additional symbolic payment to Mrs Y and take action to correct the financial assessment and reimburse Mrs Y. It will also take action to improve its service.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Enfield
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-005-018
Sector Adult Care Services
Category Assessment And Care Plan
Decided 26 May 2026
View Enfield Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Enfield
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-010-564 | — | Not Upheld | |
| 25-018-557 | — | Other | |
| 25-019-793 | — | Other | |
| 25-019-811 | — | Other | |
| 25-008-870 | — | Upheld |