Buckinghamshire Council

There was fault by the Council. It took over a year too long to issue a final EHC Plan for Miss X’s son and failed to ensure that his alternative educational provision was sufficient when he was out of school. The Council also took too long to respond to Miss X’s complaint about this. This caused Miss X uncertainty and frustration, and meant that her son did not receive the special educational provision he needed when he was able to return to school. The Council has agreed to apologise to Miss X, make her a symbolic payment to recognise the impact on her and her son, and remind staff that the