We find the Council delayed taking action against the leaseholder of a flat, despite Mrs B’s reports of multiple leaks and noise nuisance. This led to prolonged disruption for Mrs B, repeated disturbance, and distress. The Council has agreed to make a payment to Mrs B to recognise the impact of its failings. It has also agreed to make service improvements.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Wandsworth
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-004-452
Sector Housing
Category Homelessness
Decided 10 June 2026
View London Borough of Wandsworth scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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