Birmingham City Council

There was fault by the Council in how it dealt with Mr X’s housing situation. It took too long to assess Mr X’s change in circumstances and to ask him for proof that he was the primary carer for all his children. Its communication was also confusing. The Council’s failings caused Mr X distress, confusion, and frustration. The Council has delivered training and improved its guidance to its staff. It will also apologise to Mr X and make him a symbolic payment.