Mr D complained the Council failed to properly assess his care and support needs. We found fault as the care and support plan is unclear about how it will meet Mr D’s needs. The Council has agreed to finalise a new care and support plan which clearly sets out how many hours of support is needed for health appointments and whether or not Mr D requires transport to meet his eligible needs.
Source · LGO (Local Government & Social Care Ombudsman)
Suffolk County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-004-119
Sector Adult Care Services
Category Assessment And Care Plan
Decided 14 May 2026
View Suffolk County Council scorecard
Summary
Full decision text not yet fetched.
Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Suffolk County Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-002-604 | — | Other | |
| 25-013-890 | — | Other | |
| 25-007-182 | — | Upheld | |
| 25-015-259 | — | Other | |
| 25-015-204 | — | Other |