Miss X complained about the Council’s investigation into smoke entering her property. She complained about the lack of resolution and service from the Council. She confirms that she has spent much time in dealing with this issue along with disruption to the enjoyment of her property. We found the Council at fault as it failed to promptly act. The Council will take action to apologise and make payment to Miss X to recognise the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
Erewash Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-004-023
Sector Environment And Regulation
Category Pollution
Decided 08 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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