The Council was at fault in delaying the children’s statutory complaints procedure in Ms Y’s case. It was not at fault in the way in which it investigated her complaint at stage two and three of the procedure. We recommend the Council should remedy the uncertainty caused to Ms Y by making her an additional symbolic payment.
Source · LGO (Local Government & Social Care Ombudsman)
Devon County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-003-920
Sector Children S Care Services
Category Looked After Children
Decided 12 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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