We will not investigate this complaint about the Council’s failure to offer suitable alternative accommodation or its delays in assessing Mrs X’s housing register application. The Council has upheld part of the complaint and apologised to Mrs X for the delays. Further investigation by us would not be proportionate. There is not enough evidence of fault to justify investigating other parts of the complaint.
Source · LGO (Local Government & Social Care Ombudsman)
Woking Borough Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-003-557
Sector Housing
Category Allocations
Decided 12 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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