Mrs X complained the Council delayed her son Y’s Education, Health and Care (EHC) Plan annual review and failed to act on a personal budget request. She said the Council made errors in the amended EHC Plan and failed to correct them. Mrs X also complained the Council delayed reimbursing invoices for provision and delayed responding to her Stage 1 and Stage 2 complaints. We find fault in the Council’s actions. This caused financial loss, undue distress, time and trouble to Mrs X. The Council has agreed actions to remedy the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
Kent County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-003-233
Sector Education
Category Special Educational Needs
Decided 13 February 2026
View Kent County Council scorecard
Summary
Full decision text not yet fetched.
Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Kent County Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-013-164 | — | Other | |
| 25-015-326 | — | Other | |
| 25-008-685 | — | Upheld | |
| 25-015-356 | — | Other | |
| 25-023-593 | — | Other |