Mr X complained about the Council’s failure remedy his injustice following a previous investigation by the Ombudsman about his unsuitable accommodation. We found the Council to be at fault because it did not provide a remedy for the additional time he lived in unsuitable accommodation. This caused distress and frustration. To remedy this injustice, the Council agreed to apologise, make an additional payment and take action to improve its service.
Source · LGO (Local Government & Social Care Ombudsman)
Bristol City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-003-196
Sector Housing
Category Homelessness
Decided 02 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Bristol City Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-018-406 | — | Other | |
| 25-017-196 | — | Other | |
| 25-019-728 | — | Other | |
| 25-005-256 | — | Other | |
| 25-006-572 | — | Upheld |