Ms X complained about the standard of her reablement care after she suffered a stroke. The Council was at fault because the care provider failed to follow its no reply policy when Ms X fell at home. This caused Ms X uncertainty and avoidable distress which the Council agreed to provide a financial remedy for.
Source · LGO (Local Government & Social Care Ombudsman)
Royal Borough of Kensington & Chelsea
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-003-062
Sector Adult Care Services
Category Safeguarding
Decided 28 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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