The Council was at fault for delay issuing Miss X’s child’s Education, Health and Care plan. The Council apologised and improved its service, but will also make a payment to remedy the distress and frustration the delay caused. The Council was not at fault for the way it handled Miss X’s complaint.
Source · LGO (Local Government & Social Care Ombudsman)
Cornwall Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-002-587
Sector Education
Category Special Educational Needs
Decided 23 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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