Ms X complains the Council did not deal with children’s social care properly, causing avoidable distress and missed support. The Council is at fault because it did not complete a parent/carer’s assessment, did not update a Child and Family Assessment with new information and did not deal with this as part of a statutory children’s services complaint. Ms X suffered avoidable distress and missed support from November 2023. The Council should apologise and make a symbolic payment to Ms X.
Source · LGO (Local Government & Social Care Ombudsman)
Somerset Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-002-400
Sector Children S Care Services
Category Disabled Children
Decided 25 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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