Source · LGO (Local Government & Social Care Ombudsman)

Surrey Police & Crime Commissioner

LGO (Local Government & Social Care Ombudsman) Other Reference 25-002-363 Sector Other Categories Category Other Decided 09 July 2025

Full decision

The Ombudsman's final decision

Summary: We cannot investigate this complaint about the Police’s handling of a crime investigation and the Authority’s review of a related complaint. This is because we have no power to investigate complaints connected with the investigation or prevention of crime.

The complaint

X complains about the Authority’s actions after Police attended X’s property to investigate an alleged crime and about the conduct of Police officers, including a failure to share evidence with X.

The Ombudsman’s role and powers

The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.

We cannot investigate a complaint if it is about action taken by or on behalf of any local policing body in connection with the investigation or prevention of crime. (Local Government Act 1974, Schedule 5, Section 26, paragraph 2 as amended)

How I considered this complaint

I considered information provided by the complainant and the Authority.

I considered the Ombudsman’s Assessment Code.

My assessment

After Police attended X’s property, the Authority carried out a review of X’s complaint about the Police officers’ conduct. X complains the Police failed to share evidence connected with the reasons for attending X’s property. We cannot investigate X’s complaint because it is connected with the action of Police in the investigation or prevention of crime. This is in line with paragraph three above.

Final decision

We cannot investigate this complaint about the Police’s handling of a crime investigation and the Authority’s review of a related complaint. This is because we have no power to investigate complaints connected with the investigation or prevention of crime.

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

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Reference Date Summary Outcome
24-011-834 13 Nov 2024 Summary: We will not investigate this complaint about the Authority’s consideration of X’s complaint against police. Because we cannot investigate … Other
22-003-980 27 Jun 2022 Summary: We will not investigate this complaint about a data breach investigation. This is because it is better dealt with … Other
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