London Borough of Islington

Miss X complained that the London Borough of Islington Council (the Council) placed her in unsuitable temporary accommodation. She said she reported problems to the Council, including when her landlord failed to complete important repairs. She also complained the Council did not properly consider the suitability of the accommodation. Miss X said she had long periods without contact or support from the Council which caused her distress and affected her mental health. We found the Council at fault for delaying responding to Miss X’s concerns about the temporary accommodation. The Council has alr