London Borough of Enfield

Miss X complained Council failed to address the severe damp and mould in her former accommodation. She also says the Council failed to offer sufficient support and assistance with her homelessness, it failed to complete a suitability review, and it failed to award her sufficient points on the housing register. We find the Council was at fault for how it handled Miss X’s homelessness and for how it handled the damp and mould issues. It also failed to complete a suitability review, and it delayed responding to Miss X’s complaint. These faults caused Miss X upset and distress. The Council has agr