Mrs X complained the Council falsely claimed she removed her son, Y, from his school and the Council had not provided any alternative education because of this. Mrs X said this distressed her and Y has missed education. The Council was at fault. It did not provide Y with education for one and a half academic terms and provided wrong information in the complaint response. This frustrated Mrs X and Y missed education. The Council agreed apologise and make a financial payment.
Source · LGO (Local Government & Social Care Ombudsman)
Dorset Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-001-796
Sector Education
Category Alternative Provision
Decided 13 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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