There was fault by the Council. It failed to inform Ms X about safeguarding concerns against her, failed to keep a record of decision-making, failed to liaise with another agency, failed to tell her it had ended a safeguarding enquiry and delayed responding to her complaint. This caused her avoidable distress and time and trouble. The Council will issue a symbolic payment and a written reminder to relevant council staff.
Source · LGO (Local Government & Social Care Ombudsman)
Oldham Metropolitan Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-001-396
Sector Adult Care Services
Category Safeguarding
Decided 11 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Oldham Metropolitan Borough Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-015-921 | — | Other | |
| 25-021-560 | — | Other | |
| 25-012-106 | — | Other | |
| 24-009-832 | — | Not Upheld | |
| 26-007-165 | 23 Jun 2026 | We will not exercise discretion to investigate this complaint about the Council’s maintenance of the highway. This complaint was received … | Other |