Mrs X complained about the quality of care provided to her mother, Ms Y, by The Orders of St John Care Trust when she resided in Goodson Lodge Care Centre. We found the Care Provider’s actions did not cause injustice to Ms Y.
Source · LGO (Local Government & Social Care Ombudsman)
The Orders Of St. John Care Trust
LGO (Local Government & Social Care Ombudsman)
Not Upheld
Reference 25-000-898
Sector Adult Care Services
Category Residential Care
Decided 09 February 2026
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving The Orders Of St. John Care Trust
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 24-002-933 | 21 Oct 2024 | Summary: We will not investigate Mrs X’s complaint about the care provider not including her late mother Mrs Y’s wedding … | Other |
| 24-000-226 | 04 Jun 2024 | Summary: We will not investigate this complaint from Mrs X complaining the Care Home failed to refer her late relative … | Upheld |
| 21-017-570 | 27 Sep 2022 | Summary: We will not investigate this complaint about the Care Provider failing to manage Mr Y’s pain properly at the … | Other |
| 21-006-067 | 31 May 2022 | Summary: We have found fault in the way the Home communicated with Ms C’s family and in its record keeping. … | Upheld |
| 21-016-719 | 28 Mar 2022 | Summary: We will not investigate this complaint about staffing levels at a care home. The Care Quality Commission is the … | Other |