Source · LGO (Local Government & Social Care Ombudsman)

Winchester City Council

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-000-678 Sector Adult Care Services Category Disabled Facilities Grants Decided 03 June 2026

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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

We found the Council at fault for failings in its DFG procedure. These faults resulted in avoidable frustration and uncertainty for Mrs X, as well as the need for further work to meet identified needs. The Council has already taken steps to provide a remedy and improve its services. The Council has accepted our recommendations.

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Read on the LGO (Local Government & Social Care Ombudsman) website

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