We found the Council at fault for failings in its DFG procedure. These faults resulted in avoidable frustration and uncertainty for Mrs X, as well as the need for further work to meet identified needs. The Council has already taken steps to provide a remedy and improve its services. The Council has accepted our recommendations.
Source · LGO (Local Government & Social Care Ombudsman)
Winchester City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-000-678
Sector Adult Care Services
Category Disabled Facilities Grants
Decided 03 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-013-592 | — | Other | |
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