Source · LGO (Local Government & Social Care Ombudsman)

Huntingdonshire District Council

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-000-200 Sector Benefits And Tax Category Housing Benefit And Council Tax Benefit Decided 10 February 2026

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Algorithmic Bias in Benefit Claims

Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

Miss X complained about the Council’s handling of her Housing Benefit claim while she lived in temporary accommodation. We found the Council was at fault for errors in assessing Housing Benefit, giving incorrect advice and sending inaccurate suspension correspondence. The Council has already corrected the Housing Benefit award and made a Discretionary Housing Payment to address the earlier shortfall. The Council has agreed to remedy the outstanding injustice.

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Read on the LGO (Local Government & Social Care Ombudsman) website

Other decisions involving Huntingdonshire District Council

Reference	Date	Summary	Outcome
26-008-925	07 Jul 2026	Summary: We will not investigate this complaint about the Council’s initial handling of X’s council tax account, or its decision …	Other
25-026-242	11 Mar 2026	Summary: We will not investigate this complaint about Council tax liability because a right of appeal to a Valuation Tribunal …	Other
25-016-063	05 Jan 2026	Summary: We will not investigate this complaint about the Council amending a council tax account due to changes in council …	Other
24-022-840	16 Dec 2025	Summary: There was no fault in the way the Council made and confirmed a new Tree Preservation Order. We cannot …	Not Upheld
25-009-645	27 Nov 2025	this complaint about the Council pursuing recovery action for council tax arrears which Mr X disputes. There is insufficient evidence …	Other

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