Hampshire County Council

We find the Council delayed making arrangements to secure all the provision in Z’s EHC Plan following the SEND Tribunal’s decision. This caused Mrs X and Z avoidable frustration and uncertainty. However, for the reasons set out in this statement, we cannot say this caused Z a significant injustice in terms of educational attainment. The Council has agreed to apologise to Mrs X and Z. We do not find fault in how the Council applied its unacceptable contact policy. There are parts of Mrs X’s complaint we cannot investigate. We explain why in this decision statement.