Source · LGO (Local Government & Social Care Ombudsman)

London Borough of Hammersmith & Fulham

LGO (Local Government & Social Care Ombudsman) Other Reference 24-023-476 Sector Children S Care Services Category Child Protection Decided 15 June 2025

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Full decision

The Ombudsman's final decision

Summary: We cannot investigate Miss X’s complaint that her child was unlawfully taken into care. The law prevents us from investigating complaints about the start of court action or what happened in court.

The complaint

Mrs X complains that her child was unlawfully taken into care. She says the Council provided inaccurate information during court proceedings and wants her child returned to her care.

The Ombudsman’s role and powers

The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.

We cannot investigate a complaint about the start of court action or what happened in court. (Local Government Act 1974, Schedule 5/5A, paragraph 1/3, as amended)

How I considered this complaint

I considered information provided by the complainant and the Council.

I considered the Ombudsman’s Assessment Code.

My assessment

Miss X’s complaint is about the Council’s decision to commence care proceedings with a view to removing her child from her care. The law expressly prohibits us from investigating the start of court action. It also prevents us considering what happens in court, which includes the content of the Council’s representations to court.

Only the courts can decide to return the child to Miss X’s care. It is open to Miss X to present all concerns in court via her solicitor. We cannot investigate this complaint.

Final decision

We cannot investigate Miss X’s complaint because the law prevents us from investigating complaints about the start of court action or what happened in court

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

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