London Borough of Bromley

Miss X complained the Council has not provided any Education, Health and Care (EHC) Plan provision for her son, Mr Y, since late 2023 and not reviewed the plan in this time. She also complained about poor communication and said the Council did not respond to her complaint. Miss X said this distressed her and Mr Y missed education and EHC Plan provision. The Council was at fault It did not ensure Mr Y received the provision in his EHC Plan. The Council did not communicate effectively and complaint handling was poor. This frustrated and distressed Miss X and Mr Y missed EHC Plan provision. The C