Lancashire County Council

The Council was at fault for failing to consider delivering education to Mrs X’s son while he was not attending school. It also caused significant delays in deciding his special educational needs support. These failings affected Y’s education and caused Mrs X distress. Mrs X also paid for tuition for Y for around a year when the Council did not respond to her requests for support. The Council has agreed to refund Mrs X for the tuition and will make symbolic payments to Mrs X and Y to recognise their injustice.